The Dance of Change by Peter M. Senge
Author:Peter M. Senge [Senge, Peter]
Language: eng
Format: epub
ISBN: 978-0-8041-5317-1
Publisher: The Crown Publishing Group
Published: 2014-05-07T04:00:00+00:00
3 Measuring to Report … or to Learn?
Inside the ABC experience at Chrysler
David Meador
The previous article described the emergence of the theory of activity-based costing (ABC)—and its limitations. Herein, the former manager of the ABC effort at Chrysler Motors shows how work groups involved with new measurement approaches will inevitably move “upstream” as well—or grow moribund. David Meador is currently the manager of the organizational learning effort at Detroit Edison, the electric power company of Detroit, Michigan.
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